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Owned and operated by Sensiluxe LLC, we welcome every question about our red light panels, saunas, cold plunges, and massage chairs.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for complete details on how to start a return and what qualifies.
Can I exchange an item for a different product?
Exchanges are handled through our returns process. Simply initiate a return and place a new order for the item you prefer. Review our Return Policy for full details.
How do I choose between a red light therapy panel and an infrared sauna?
Red light therapy panels deliver targeted wavelengths ideal for focused sessions, while infrared saunas offer a full-body warmth experience. Consider your space, your preferred ritual, and whether you enjoy localized or immersive sessions.
What should I consider before purchasing a cold plunge?
Think about your available space, desired tub capacity, and water temperature range. Our product pages include detailed specifications to help you find the right fit for your home wellness space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Thoughtful Response
Every inquiry receives a personal, considered reply within one business day.
Your Privacy, Protected
Your personal information is handled with care and never shared with third parties.
Premium Standards
Every product is selected to meet the elevated quality our customers expect.
30-Day Returns
If something is not the right fit, our return process is simple and straightforward.
